HotPK Privacy Policy – How We Protect Your Data in Pakistan

HotPK ("we", "us", "our", "the Platform") is an online gaming platform operated exclusively for players based in Pakistan. Our website is accessible at hotpk.ws. For the purposes of this Privacy Policy, HotPK is the data controller responsible for the personal information you provide when you register and use our services.

This Privacy Policy applies to all personal data collected through the HotPK website, any related mobile-optimised pages and any communications you have with HotPK including emails, live chat and support interactions. It applies regardless of how you access the platform — whether on a mobile phone, tablet or desktop computer.

By creating a HotPK account, you acknowledge that you have read and understood this Privacy Policy. If you have questions before registering, you are welcome to contact us at support@hotpk.ws before creating an account.

HotPK collects personal data that is necessary to provide our services safely and effectively. We have categorised this data below to make it as clear as possible what we hold and why.

2.1 Registration & Identity Data

• Full legal name as per your CNIC
• Mobile phone number (used as your primary account identifier)
• Date of birth (to verify you are 18 or over)
• Email address (optional but recommended for account recovery)
• CNIC number (collected during identity verification)

2.2 Financial & Transaction Data

• Deposit and withdrawal amounts and dates
• Payment method type (e.g., JazzCash, Easypaisa, bank IBFT)
• Partial payment identifiers (e.g., last four digits of a card or masked wallet ID) for transaction matching purposes
• Transaction history and bet records within your account

2.3 Usage & Behavioural Data

• Pages visited, games played and features used within the HotPK platform
• Bet amounts, game session durations and frequency of play
• Device type, operating system, browser type and screen resolution
• IP address and approximate geographic location (city level)

2.4 Communication Data

• Content of support tickets, live chat conversations and emails you send to HotPK
• Records of notifications, promotional messages and whether they were opened or acted upon

HotPK collects your personal data through several channels. Understanding how this collection happens helps you make informed decisions about the information you share with us.

3.1 Directly From You

The most significant data collection happens when you actively provide it to us. This includes filling in your registration form, submitting identity verification documents, making a deposit, placing a bet, contacting support or updating your account settings.

3.2 Automatically During Platform Use

When you use HotPK, our systems automatically collect certain technical data such as your IP address, device information, pages visited and session duration. This happens through standard web server logs, cookies and similar tracking technologies described in Section 7.

3.3 From Payment Providers

When you make a deposit or withdrawal, your payment provider (JazzCash, Easypaisa, NayaPay, SadaPay, your bank) confirms the transaction to HotPK. We receive transaction confirmation details but not your full payment credentials, which remain with your provider.

3.4 Identity Verification Partners

When enhanced KYC (Know Your Customer) verification is required, HotPK may use a third-party identity verification service to cross-reference the documents you submit. These partners operate under their own privacy policies and are bound by data processing agreements with HotPK.

Every piece of data HotPK holds about you serves a specific purpose. We do not collect data speculatively or hold data for longer than needed. Below is a clear breakdown of how your data is used.

4.1 Marketing Communications

HotPK may send you information about promotions, bonuses and new games that may interest you. We will only do this if you have given consent during registration or afterwards through your account settings. You can withdraw marketing consent at any time by contacting us at support@hotpk.ws or updating your preferences in your account dashboard.

Please note that opting out of marketing messages does not affect transactional messages — such as withdrawal confirmations, account security alerts and important service updates — which are part of operating your account and cannot be turned off.

HotPK processes your personal data under several different legal grounds depending on the purpose. We want to be transparent about this so you understand the basis on which each type of processing happens.

• Contract performance – Processing your deposits, withdrawals and bets is necessary to fulfil the service agreement between you and HotPK.
• Legal obligation – Collecting and retaining identity and transaction data is required under Pakistan's anti-money laundering and financial crime prevention obligations.
• Legitimate interests – Fraud detection, security monitoring and platform improvement are based on HotPK's legitimate interest in operating a safe and fair platform. These interests are balanced against your privacy rights.
• Consent – Marketing communications are sent only with your explicit consent. You may withdraw this consent at any time without affecting other aspects of your account.

HotPK does not sell or rent your personal data to any third party. We share data only in the specific circumstances described below, and only to the extent necessary for the stated purpose.

6.1 Payment Processors

To process your deposits and withdrawals, we share the minimum necessary transaction information with your chosen payment provider — JazzCash, Easypaisa, NayaPay, SadaPay or your bank. These providers operate under their own privacy policies and are responsible for the security of the payment data held in their own systems.

6.2 Identity Verification Services

Where required for KYC compliance, we may share identity documents with a certified third-party verification provider. These providers are bound by data processing agreements and may not use your data for any purpose other than the verification requested by HotPK.

6.3 Game Technology Providers

Live casino games on HotPK are powered by third-party game studios. Your account reference and bet data may be shared with these studios to operate the game in real time. These providers do not receive your full personal profile and are contractually restricted from using shared data beyond the purpose of game operation.

6.4 Legal and Regulatory Authorities

HotPK will disclose personal data to law enforcement agencies, courts or regulatory bodies in Pakistan if required to do so by law, court order or to investigate suspected fraud, money laundering or other illegal activity. We will inform you of such disclosure where legally permitted to do so.

6.5 No International Data Transfers

HotPK processes and stores player data within systems accessible for Pakistan-based operations. We do not transfer your personal data to servers located in foreign jurisdictions that do not provide an adequate level of data protection without appropriate safeguards in place.

HotPK uses cookies and similar technologies to make the platform work correctly and to improve your experience. A cookie is a small file stored on your device that allows us to recognise you between sessions.

7.1 Types of Cookies We Use

• Essential cookies – Required for the platform to function. These keep you logged in during a session and maintain your game state. They cannot be disabled without breaking core platform functionality.
• Performance cookies – Collect anonymised data about how players use HotPK. We use this to identify slow-loading pages, errors and usage patterns that help us improve the platform.
• Preference cookies – Remember your language preference, display settings and other account preferences so you don't have to re-enter them each visit.
• Security cookies – Help us detect suspicious login attempts, bot activity and potential fraud by analysing session behaviour patterns.

7.2 Managing Cookies

You can manage or delete cookies through your browser settings. Most modern browsers allow you to block third-party cookies, clear existing cookies or receive a warning before a cookie is stored. Note that disabling essential cookies will prevent you from logging in to your HotPK account.

HotPK retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The table below summarises our standard retention periods.

After a retention period expires, data is securely deleted or fully anonymised so that it can no longer be linked to your identity.

As a HotPK player, you have a number of rights in relation to the personal data we hold about you. These rights are explained below. To exercise any of them, contact us at support@hotpk.ws with the subject line matching the right you wish to exercise.

HotPK invests in the security of your personal data. While no system can guarantee 100% security against all threats, we implement layered security controls that represent current best practice for an online gaming platform.

Technical Measures

• SSL/TLS encryption on all data in transit between your device and HotPK servers
• Encryption of sensitive data fields at rest in our databases
• Access control systems that restrict data access to authorised HotPK personnel only
• Continuous security monitoring with alerts for unusual login patterns or transaction behaviour
• Regular security patches and software updates applied on a defined maintenance schedule

Organisational Measures

• All HotPK staff who handle personal data receive privacy and security training
• Internal data access is granted on a need-to-know basis only
• Third-party vendors who process personal data on our behalf are vetted for security standards and bound by data processing agreements

What You Can Do

The security of your account also depends on you. Using a strong, unique password, not sharing your login credentials and logging out from shared devices are the most important steps you can take. If you suspect your account has been accessed without your permission, contact HotPK support immediately at support@hotpk.ws.

HotPK is strictly an 18+ platform. We do not knowingly collect personal data from any individual under the age of 18. If we discover that an account has been created by someone under 18, the account will be suspended immediately and any data held will be handled in accordance with our minor account closure procedure.

If you are a parent or guardian and believe that your child has registered an account on HotPK, please contact us immediately at support@hotpk.ws. We take this matter seriously and will act promptly to close the account and address any related data concerns.

HotPK may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When we make material changes, we will notify registered players via their mobile number or email address at least seven days before the new version takes effect.

The "Last updated" date at the top of this page will be revised each time changes are made. We encourage you to review this page periodically, particularly when you notice platform updates or receive a notification from us about policy changes.

Continued use of HotPK after the effective date of an updated Privacy Policy constitutes acceptance of the revised terms. If you do not agree to any updated version, you should stop using the platform and contact us to request account closure.

If you have any questions about this Privacy Policy, want to exercise your data rights or wish to make a complaint about how HotPK has handled your personal information, please contact our privacy team directly.

If you are not satisfied with how HotPK has responded to your privacy concern, you have the right to raise a complaint with the relevant data protection or consumer protection authority in Pakistan.